Our service and your booking
The Thai Limo is a premium dispatch and booking network operated by LimoFour Inc. We coordinate pre-booked transportation through independent, fully licensed local transport operators using legally registered public-service vehicles. We do not own or operate the transportation vehicles or employ the drivers directly.
The assigned independent operator provides the transportation service. Your booking confirmation identifies the transport arrangements and the relevant service provider’s terms. The Thai Limo handles enquiry and booking coordination, flight-aware pickup planning and customer support. Our role as coordinator does not remove any responsibility or rights that applicable law places on us or the operator.
A quotation request is not a confirmed reservation. A booking is confirmed only when you receive written confirmation and complete any payment or acceptance steps specified in it. Check the date, pickup time, flight, addresses, vehicle category, passenger and luggage counts, price and cancellation conditions. Contact us promptly if any detail is incorrect.
Flat-rate pricing and payment
Your confirmed price is an upfront, all-inclusive flat rate for the agreed journey. It includes applicable fuel, highway or expressway tolls, parking and airport charges for that service. There are no hidden charges for the original agreed service.
The quotation specifies the currency, whether the amount covers one vehicle and one direction or a wider itinerary, any agreed hire period, and requested equipment such as child seats. Payment timing, accepted methods, recipient and any deposit are stated before you confirm. Do not assume that a transfer retains the vehicle for sightseeing or later journeys unless this is included in your booking.
Extra stops, a changed destination, additional hours, extra waiting or other changes outside the agreed service may require a revised price and depend on availability. Any applicable charge is explained before you approve the additional service. Waiting, detour and overtime rates applicable to your booking are supplied with the quotation or change request.
Airport pickup and complimentary waiting
Airport transfers include flight tracking and pickup planning based on the flight details you provide. Share the correct flight number and travel date, and tell us promptly if your airline changes either. We use the available flight information to adjust pickup planning for an ordinary delay. Flight tracking does not mean unlimited waiting or guaranteed availability after a cancellation or major itinerary change.
- Domestic arrivals include 60 minutes of complimentary waiting.
- International arrivals include 90 minutes of complimentary waiting.
Your booking confirmation states when the waiting allowance starts, the meeting point, how to contact the team and the terms for additional waiting. If immigration, baggage collection, customs or another issue is likely to delay your meeting, contact the booking team as soon as possible. Additional waiting depends on driver availability and is priced before you agree to it.
Follow your private meeting instructions rather than assuming a driver can meet you airside or at any terminal exit. For Suvarnabhumi arrivals, immigration, baggage collection and any SAT-1 connection take place before the public meeting point. Check that your phone can receive the agreed contact method after landing.
Hotel, villa and other pickups
Be ready at the confirmed pickup point at the agreed time. Give us the complete hotel, villa, pier or street address, including any access restrictions, lobby instructions or details that will help the driver locate you. A hotel with several entrances may require a specific meeting point.
Any complimentary waiting allowance for a non-airport pickup, additional waiting rate and missed-pickup conditions are stated in your booking confirmation. Do not assume the airport waiting allowance applies to hotel or other pickups. If you cannot find the driver or are running late, contact the team immediately rather than leaving the meeting point without an update.
Vehicle suitability, passengers and luggage
Provide accurate passenger and luggage counts before confirmation, including children, large suitcases, strollers, wheelchairs, sports equipment and other bulky items. We use those details to recommend a suitable vehicle category. Photographs illustrate vehicle types; an exact make, model, seating arrangement or special feature is guaranteed only when expressly confirmed in writing.
The operator may refuse to carry passengers or luggage beyond the vehicle’s legal or safe capacity. If unlisted passengers or luggage require a larger vehicle or an additional vehicle, the revised arrangement depends on availability and must be agreed at the applicable price. A replacement cannot be guaranteed at the pickup point.
Request child seats and accessibility requirements before booking so suitability and availability can be confirmed. Keep passports, medication, money and valuables with you, and check that you have collected your belongings before leaving the vehicle. Report lost items promptly so we can help contact the operator.
Changes, cancellations and refunds
You may cancel a booking without a cancellation charge when we receive your cancellation at least 48 hours before the scheduled pickup time. Timing is measured against the confirmed pickup in Thailand local time. Send cancellation requests to booking@thethailimo.com, include your booking reference and keep the written acknowledgement.
Cancellations received less than 48 hours before pickup may incur a cancellation charge up to the full confirmed booking price, in accordance with the conditions supplied before confirmation and applicable law. A missed pickup or no-show may also be charged up to the full price under those conditions. A no-show is assessed using the agreed meeting instructions, waiting allowance and communication record.
Contact us as soon as possible to request a date, time, route or vehicle change. Changes depend on operator availability and may require a revised quotation. A change request does not alter the original booking until the revised arrangements are confirmed in writing. If you choose to cancel instead, the cancellation window is measured against the original confirmed pickup unless we agree otherwise in writing.
If your airline cancels a flight, changes the flight number or rebooks you onto another service, tell us immediately. Flight tracking of the original number does not automatically update a replacement booking. We will help review available arrangements; a replacement pickup, refund or cancellation charge depends on the timing, availability, confirmed terms and your applicable legal rights.
Any refund due is calculated against the payment received, the applicable cancellation conditions and the service actually provided. We confirm the refund amount and processing arrangements with you. Payment-provider processing times can vary. If a confirmed service cannot be provided, contact us promptly to discuss an available alternative or the refund due for the unprovided service; statutory rights remain unaffected.
Journey timing, conduct and disruptions
Road journey times are estimates. Traffic, weather, accidents, road closures, airport conditions and other events can affect arrival times. For airport departures, agree a pickup that allows for the drive, possible delays and your airline’s check-in and boarding requirements. A return transfer is a separate journey unless expressly included in your confirmation.
Hourly and full-day bookings cover the hours, stops and travel area specified in the confirmation. Out-of-area travel, overtime and additional stops require agreement. Drivers provide transportation; guiding, attraction admission and other services are included only when expressly confirmed.
Follow the driver’s lawful safety instructions, use available seat belts and comply with vehicle capacity and applicable law. The operator may decline an unsafe or unlawful request. If a disruption affects your journey, contact our team so we can coordinate with the operator and discuss practical next steps.
Responsibility and complaints
The independent licensed operator is responsible for operating its vehicle and providing the transportation. The Thai Limo is responsible for its own booking-coordination services to the extent required by applicable law. We will help communicate with the operator about service problems, lost property and complaints.
To the extent permitted by law, we are not responsible for losses caused solely by an independent operator or events outside our reasonable control, including severe traffic, flight disruption or extreme weather. This is not a blanket exclusion of liability. Nothing in these Terms excludes liability that cannot lawfully be excluded, limits mandatory consumer rights, or removes responsibility for our own conduct where the law imposes it.
Tell us about a problem as soon as reasonably possible, with your booking reference, travel details and relevant information. Contact booking@thethailimo.com for a booking issue, or info@thethailimo.com for general support. Real human, English-speaking support is available to help resolve the concern.
Website use, privacy and updates
Use the website and enquiry channels for genuine travel requests. Do not submit fraudulent details, interfere with the website or send another person’s information without authority. Personal information is handled as described in our Privacy Policy.
We may update these Terms for future bookings. The terms supplied and accepted when a booking is confirmed apply to that booking, subject to any subsequent changes you agree and rights required by applicable law. The “Last updated” date identifies this website version. A quotation or booking condition does not override rights that cannot lawfully be waived.
